Privacy Policy

1. Introduction

Pak Kitchens ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery platform, including our website and mobile application.

2. Information We Collect

We collect information you provide directly, including:

• Name, email address, phone number, and password when you create an account
• Delivery addresses and location data to fulfill your orders
• Payment information (processed securely; we do not store full card details)
• Order history, preferences, and dietary notes
• Communications with our customer support team

We also collect data automatically, such as device identifiers, IP address, browser type, and usage activity on our platform.

3. How We Use Your Information

• To process and deliver your food orders
• To communicate order confirmations, updates, and support responses
• To personalize your experience and recommend relevant menu items
• To process payments and prevent fraudulent transactions
• To improve our platform, services, and customer experience
• To send promotional offers (you may opt out at any time)
• To comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Restaurant partners — to prepare and fulfill your order
• Delivery drivers — to complete the delivery to your address
• Payment processors — to securely handle transactions
• Service providers — such as cloud hosting, analytics, and customer support tools
• Law enforcement — when required by applicable law

5. Location Data

We collect your location to show nearby restaurants and facilitate accurate delivery. You may disable location access in your device settings, though this may limit functionality. We do not share your precise location with third parties beyond what is necessary to complete a delivery.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at contact@pakkitchens.com.

8. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the effective date. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: